Terms & Conditions

Business Entity: Ozyn (Pty) Ltd Registration Number: 2025/559293/07

Website: https://shop.healalignthrive.co.za Trading As: Heal Align Thrive

1. Overview

These Terms and Conditions ("Terms") govern your use of the Heal Align Thrive website and the

purchase of any products offered. By accessing or using our website, you agree to be bound by

these Terms. If you do not agree, please do not use our services.

2. Product Use Disclaimer

All products sold by Heal Align Thrive are intended for general wellness support only and are not

intended to diagnose, treat, cure, or prevent any disease. None of the information on our website or

packaging is to be construed as medical advice. Always consult with a qualified medical or

healthcare professional before using any wellness product, especially if you are pregnant, nursing,

have a medical condition, or are taking any medication.

3. No Medical Claims or Advice

Heal Align Thrive does not provide medical advice. The content and products on our site are

intended for informational and wellness purposes only. We make no guarantees regarding specific

results from using our products. By using this site, you acknowledge that you are solely responsible

for evaluating your health needs and seeking professional guidance as necessary.

4. Age Restrictions

You must be 18 years or older to purchase products from our website. By placing an order, you

confirm that you are at least 18 years of age.

5. Customer Responsibility

You agree to: - Read and understand all product descriptions and labels before use. - Disclose any

allergies, sensitivities, or health conditions to a healthcare professional before using our products. -

Use all products as instructed and not exceed recommended dosages. - Accept full responsibility

for your use or misuse of our products. Failure to read these Terms or instructions does not exempt

you from liability.

6. Limitation of Liability

Under no circumstances shall Heal Align Thrive or Ozyn (Pty) Ltd be held liable for: - Any direct,

indirect, incidental, or consequential damages resulting from the use or misuse of any product. -

Allergic reactions, side effects, or injuries arising from failure to consult a professional. - Customer

negligence, failure to follow usage instructions, or misunderstanding of product descriptions. All use

is at your own risk.

7. IndemnificationYou agree to indemnify, defend, and hold harmless Heal Align Thrive, its directors, employees,

agents, and affiliates from and against all losses, liabilities, claims, expenses, damages, and costs

arising out of or related to your violation of these Terms or your misuse of any product.

8. Return and Refund Policy

Due to the nature of our products (sealed wellness capsules, powders, and teas), returns are not

accepted once delivered. Returns will only be considered in cases where: - There is clear and

documented evidence that the product was tampered with prior to delivery. - The request is made

within 48 hours of delivery, along with photographic evidence and your order number. We reserve

the right to reject any refund or replacement request that does not meet these criteria.

9. Shipping and Delivery

- Fast Delivery: 2–3 working days - Standard Delivery: 5–9 working days Delivery times are

estimates and may vary depending on location and courier partner. We are not liable for delays

caused by third-party delivery services.

10. Payment Terms

We accept payment via approved payment gateways (e.g. PayFast, PayPal, Yoco). All payments

must be received in full before an order is processed or shipped. We are not responsible for any

errors or delays caused by third-party payment processors.

11. Privacy and Data Protection

Your personal data is collected and used according to our Privacy Policy. We do not sell your data

and use it strictly for order processing, support, and communications related to your purchases.

12. Intellectual Property

All content on this website—including product descriptions, images, branding, and logos—is the

intellectual property of Ozyn (Pty) Ltd and Heal Align Thrive. It may not be copied, reproduced, or

used without written consent.

13. Governing Law

These Terms shall be governed by the laws of the Republic of South Africa. Any disputes arising

shall be subject to the jurisdiction of South African courts.

14. Changes to Terms

We reserve the right to update or change these Terms at any time. Continued use of our website

and services after any changes constitutes acceptance of the revised Terms.

15. Contact InformationFor any questions or concerns, please contact us: Email: support@healalignthrive.co.za Phone:

+27 (0)87 153 5945

Final Notes

By purchasing from Heal Align Thrive, you confirm that you have read, understood, and accepted

these Terms and Conditions. You also acknowledge that your use of our products is at your sole

discretion and risk.